Stop Digging.
Start Resolving.
KnowledgeScout automatically pulls in the relevant logs, code changes, and system signals so support engineers spend less time hunting for information and more time resolving problems.
How it works
Instant context. Zero manual digging.
When a ticket comes in, KnowledgeScout does the investigation automatically – so your team sees the full picture before they ask engineering a single question.
Ticket Arrives
A customer reports an issue. KnowledgeScout activates immediately – no manual trigger, no setup per ticket.
Context Is Pulled Automatically
Relevant logs, recent deployments, config changes, and system signals surface in a single view. Full technical picture in under 20 seconds.
Resolve Or Escalate
Support validates bugs, scopes impact, and closes more tickets on first touch. When engineering is truly needed, they get a complete package – not a vague description.
The impact
Real numbers from real teams.
KnowledgeScout reduces the cost of every technical ticket – for support, engineering, and the business.
What KnowledgeScout does
Everything your team needs. Right where they work.
Support Ticket Context Automation
The moment a ticket is created, KnowledgeScout pulls logs, recent deploys, config changes, and error patterns into a single view. No more hunting through Slack threads or Jira to understand what went wrong.
Plain-Language Summaries
Raw technical signals get translated into plain language so your support team can confirm whether something is a real bug, a config issue, or user error – without needing an engineer to decode it.
Reduce Support Escalations To Engineering
KnowledgeScout gives your team the confidence to resolve more at tier one. When escalation is genuinely needed, they hand off a complete package with everything engineering needs to start immediately.
“Strudel added cross-ticket context and early alerts that saved our team 5 to 6 hours a week and helped us prevent costly downtime. This feature is much more important than the Jira summarization we had before.”
— Engineering team, Financial Services customer
Integrations
Plug in your existing tools.
KnowledgeScout works alongside the tools your team already uses. Most teams are live in under a day.
Who this is for
Built for the teams between detection and resolution.
Tech support teams (tier 2+)
Support engineers handling technical tickets who need answers fast and should not have to be engineers to get them.
Engineering leaders
VPs and managers tired of watching their engineers get pulled into support tickets. KnowledgeScout cuts those interruptions significantly.
Customer success managers
CS leaders who own the customer relationship when things go wrong. Know about problems before customers do and respond with accuracy instead of approximations.
See KnowledgeScout in action.
Book a 30-minute demo. Watch a live ticket get enriched with full context in under 20 seconds.
Request a demo